Privacy Policy

Privacy Policy – Skin Moods

Effective Date: 24.10.2025

1. Introduction

Skin Moods (ABN 87 668 366 014) (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (https://www.skinmoods.com) or providing personal information to us, you agree to this Privacy Policy.

2. Information We Collect

We may collect personal information directly from you when you:

Make a purchase through our website.
Sign up for our newsletter or marketing communications.
Create an account or contact us for support.
Browse our website, where cookies and analytics may collect device and usage data.

Types of data we collect include:

Name, address, email, and phone number.
Payment and transaction details (processed securely by Shopify or our payment providers — we do not store your full card data).
Information on your browsing behaviour, IP address, and device type.
Any other information you provide voluntarily (e.g. reviews, feedback).

3. How We Use Your Information

We use your personal information to:

Process and deliver your orders.
Communicate with you about your purchases or account.
Send you newsletters or promotional updates (only with your consent).
Improve our website, products, and customer experience.
Comply with legal or regulatory obligations.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

4. Disclosure of Information

We do not sell or rent your data. We may share limited information with trusted third parties who assist us in operating our business, including:

Shopify (our e-commerce platform and payment processor).
Shipping providers (e.g. Australia Post, Sendle) for delivery purposes.
Analytics and marketing tools (e.g. Google Analytics, Meta Pixel) to improve user experience.
Legal or regulatory authorities when required by law.

All third-party partners handle data in accordance with their own privacy obligations.

5. Cookies and Analytics

Our website uses cookies and tracking technologies to:

Enable website functionality (e.g. shopping cart, login session).
Measure traffic and engagement via tools like Google Analytics.
Personalise content and improve performance.

You can adjust your browser settings to refuse cookies, but this may affect site functionality.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Data is stored securely through Shopify’s encrypted servers. We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

7. International Transfers

Some service providers (including Shopify and Google) may store or process data outside Australia. We ensure that such providers maintain adequate privacy protections in line with Australian standards.

8. Your Rights

You have the right to:

Access and correct personal information we hold about you.
Withdraw consent for marketing communications.
Request deletion of your data where legally permissible.

To exercise these rights, contact us at skinmoodsbrand[at]gmail.com.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The updated version will be posted on our website with a revised effective date.

10. Contact

If you have any questions or complaints about our privacy practices, please contact:

Skin Moods PTY LTD

Email: skinmoodsbrand[at]gmail.com

Address: 31 River Ave, Chatswood West, NSW 2067, Australia

Returns & Refunds Policy – Skin Moods

Effective Date: 24.10.2025

1. Overview

We want you to love your Skin Moods experience. Our Returns & Refunds Policy follows the Australian Consumer Law (ACL) and outlines how we handle returns, exchanges, and refunds.

2. Faulty, Damaged, or Misdescribed Items

If you receive a faulty, damaged, or incorrect product, please contact us at skinmoodsbrand[at]gmail.com within 7 days of delivery. Include your order number, a description of the issue, and photos if applicable.

Once reviewed, we will offer a replacement, repair, or refund as appropriate under the ACL. If the fault is confirmed to be ours, we’ll cover return postage costs.

3. Change-of-Mind Returns

For hygiene and safety reasons, opened or used skincare products cannot be returned unless faulty.

If you change your mind about a purchase, unopened products in their original condition may be returned within 14 days of delivery, subject to:

Prior approval from our team.
Proof of purchase.
Return postage at your expense.

We may apply a reasonable restocking fee. Refunds are processed to the original payment method once we receive and inspect the product.

4. Allergic Reactions or Sensitivities

Reactions can occur due to individual skin differences and are not automatically considered product faults. Please patch-test all products before use. If you experience a reaction, contact us — we may provide guidance or offer a goodwill solution.

5. Returns Process

To initiate a return:

Email skinmoodsbrand [at]gmail.com with your order number and reason for return.
We’ll respond with return instructions and the correct return address.
Securely pack your items to prevent damage in transit.

Refunds (where applicable) are issued within 5–10 business days of receiving your returned item.

6. Exceptions

Products received as gifts can only be refunded to the original purchaser.
Sale or promotional items may not be eligible for return unless faulty.
We cannot accept returns after 30 days from delivery.

7. Contact

If you have any concerns about your order or our returns process, contact us at:

Email: skinmoodsbrand [at]gmail.com